Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Investigating - Dear partner,

Please be advised that a temporary external processing issue was identified at 08:40 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team
Sep 01, 2026 - 10:45 UTC

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No downtime recorded on this day.
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had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 5, 11:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:41 UTC
Scheduled - On 2026-09-05, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 5, 10:40 UTC

Sep 4, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 4, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:46 UTC
Scheduled - On 2026-09-04, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 4, 08:44 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Unresolved incident: Emerchantpay - Genesis Gateway - Temporary SEPA service disruption.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed.
Aug 28, 08:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:25 UTC
Scheduled - On 28/08/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Aug 28, 07:23 UTC

Aug 27, 2026

Emerchantpay - Genesis Gateway - Temporary service disruption
Resolved - Dear customer,

We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved.
After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times.
All affected services are now fully operational.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at tech-support@emerchantpay.com.

Kind Regards,
Emerchantpay Tech Support team
Aug 27, 01:58 UTC
Investigating - Dear partner,

Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors.

Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing.

Please accept our apologies for any inconvenience caused.

Kind regards,
Emerchantpay Tech Support team
Aug 27, 01:57 UTC
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