emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Agent Portal ? Operational
emerchantpay.com ? Operational
FTP server ? Operational
Analysis backend ? Operational
STAGING ? Operational
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
PRODUCTION ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team

Posted on Oct 14, 11:58 UTC
Genesis API (PRODUCTION) - response time
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Genesis - web payment form (PRODUCTION) - response time
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Genesis - merchant console (PRODUCTION) - response time
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Genesis - admin console (PRODUCTION) - response time
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Genesis - API (STAGING) - response time
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Genesis - web payment form (STAGING) - response time
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Genesis - merchant console (STAGING) - response time
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Genesis - admin console (STAGING) - response time
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Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 17:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:50 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Jun 30, 16:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:24 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Jun 30, 11:20 UTC
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:31 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Jun 29, 10:30 UTC
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:20 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Jun 23, 09:18 UTC
Jun 22, 2022

No incidents reported.