emerchantpay

All Systems Operational

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Status page for emerchantpay, global leader for international online payment processing gateway services

emerchantpay.com Operational
90 days ago
100.0 % uptime
Today
FTP server Operational
90 days ago
100.0 % uptime
Today
STAGING Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) Operational
Genesis - merchant console (STAGING) Operational
Genesis - web payment form (STAGING) Operational
Genesis - API (STAGING) Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Payee (PRODUCTION) Operational
Billing API (PRODUCTION) Operational
Docs.emerchantpay.com Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 16, 2026

No incidents reported today.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Completed - The scheduled maintenance has been completed.
Mar 11, 19:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 15:38 UTC
Scheduled - Dear Partner,

As part of the Genesis gateway platform's scheduled infrastructure maintenance, we will be applying security improvements to our TLS configuration and supported cipher suite.
We will continue supporting strong cipher suite with TLSv1.2 and TLSv1.3 as it is currently.
It is recommended to verify your API integration with us through our Staging environment before the change reaches our Production environment, to avoid any possible processing interruptions after that.

Below are the scheduled timeframes for the maintenance per environment.

Staging
- 2nd of March 2026, 16:00 UTC

Production
- 4th of March 2026, 15:00 UTC

Please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team

Mar 2, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 10:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:38 UTC
Scheduled - On 2026-03-11, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Mar 11, 09:37 UTC
Mar 10, 2026

No incidents reported.

Mar 9, 2026
Completed - The scheduled maintenance has been completed.
Mar 9, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 15:51 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 9, 15:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 15:50 UTC
Scheduled - On 2026-03-09, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Mar 9, 15:49 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026