emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
PRODUCTION ? Operational
90 days ago
99.99 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
99.98 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
99.98 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team

Posted on Oct 14, 2021 - 11:58 UTC
Genesis API (PRODUCTION) - response time
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Genesis - web payment form (PRODUCTION) - response time
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Genesis - merchant console (PRODUCTION) - response time
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Genesis - admin console (PRODUCTION) - response time
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Genesis - API (STAGING) - response time
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Genesis - web payment form (STAGING) - response time
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Genesis - merchant console (STAGING) - response time
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Genesis - admin console (STAGING) - response time
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Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 14:20 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Mar 28, 14:17 UTC
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Update - The scheduled maintenance has been completed.
Mar 22, 16:15 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 16:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 15:08 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Mar 22, 15:06 UTC
Mar 21, 2023
Resolved - Dear Valued Partner,

Please accept our apologies for the inconvenience caused.

We have reviewed the issue with our MPI provider and can confirm that it is no longer present.
The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved.

The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023.

In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards,
Technical Support Team

Mar 21, 21:15 UTC
Update - We are continuing to investigate this issue.
Mar 21, 14:07 UTC
Investigating - Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

Mar 21, 13:53 UTC
Mar 20, 2023
Resolved - Dear Valued Partner,
Please accept our apologies for the inconvenience caused.
We have reviewed the issue with our MPI provider and can confirm that it is no longer present.
The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved.
The issue was present from 19:45 to 21:35 UTC on Mar 20 2023.
In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards,
Technical Support Team

Mar 20, 21:35 UTC
Update - We are continuing to investigate this issue.
Mar 20, 21:00 UTC
Investigating - Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

Mar 20, 20:32 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.