emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
PRODUCTION ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team

Posted on Oct 14, 2021 - 11:58 UTC
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Dec 9, 2022
Completed - The scheduled maintenance has been completed.
Dec 9, 14:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:47 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Dec 9, 12:46 UTC
Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - Dear Valued Partner,

We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions.

Start: 30 November 2022, 08:24 UTC
End: 30 November 2022, 12:17 UTC

Mastercard Reference Number: INC000000273760

We remain at your disposal should you have any questions.

Kind Regards,
emerchantpay Tech-Support Team

Dec 1, 15:11 UTC
Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 09:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:51 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

Nov 30, 08:46 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.