Completed -
We confirm that the issue resulting in [INSERT APPROPRIATE; higher than usual level of API errors / decline rates etc] is now resolved. Service has been fully restored. Should you continue noticing any issues, please contact us at Tech-Support@emerchantpay.com.
Jul 20, 13:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:30 UTC
Scheduled -
On 2026-07-20, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 20, 12:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 17, 12:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:07 UTC
Scheduled -
On 17/07/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 17, 09:05 UTC
Resolved -
We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational.
If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.
Jul 15, 09:33 UTC
Identified -
Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience.
Mastercard is working to resolve the issue.
Jul 15, 08:30 UTC
Investigating -
Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at tech-support@emerchantpay.com
Jul 15, 08:28 UTC
Completed -
The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 13, 08:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:02 UTC
Scheduled -
On 2026-07-13, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 13, 08:00 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 09:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:05 UTC
Scheduled -
On 10/07/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 10, 09:03 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 08:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:40 UTC
Scheduled -
On 09.07.2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 9, 07:38 UTC
Completed -
The scheduled maintenance has been completed.
Jul 7, 12:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:45 UTC
Scheduled -
On 2026-07-07, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Jul 7, 11:42 UTC