emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Agent Portal   ? Operational
emerchantpay.com   ? Operational
FTP server   ? Operational
Analysis backend   ? Operational
Genesis - API (PRODUCTION)   ? Operational
Genesis - web payment form (PRODUCTION)   ? Operational
Genesis - merchant console (PRODUCTION)   ? Operational
Genesis - admin console (PRODUCTION)   ? Operational
Genesis - API (STAGING)   ? Operational
Genesis - web payment form (STAGING)   ? Operational
Genesis - merchant console (STAGING)   ? Operational
Genesis - admin console (STAGING)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Oct 18, 2018

No incidents reported today.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - Dear partner,

Following our previous notification, we have now fully restored our Amsterdam data center. We are now processing with full throttle in both, and no transactions or customers have been impacted whilst operating on a single data center.
As always, if you have any questions, please feel free to contact us at Tech-Support@emerchantpay.com.

Best Regards,
emerchantpay Tech Support Team
Oct 16, 15:03 UTC
Investigating - Dear partner,

Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam.

Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at Tech-Support@emerchantpay.com.
Oct 16, 10:23 UTC
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 18:01 UTC
In progress - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above. Apologies for any inconveniences caused.
Oct 11, 17:29 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above. Apologies for any inconveniences caused.
Oct 11, 17:29 UTC
Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 14:22 UTC
Update - We are continuing to work on a fix for this issue.
Oct 10, 13:57 UTC
Identified - Dear partner,

Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam.

Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at Tech-Support@emerchantpay.com.
Oct 10, 13:43 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Completed - The scheduled maintenance has been completed.
Oct 4, 17:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:07 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 4, 15:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:06 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above. Apologies for any inconveniences caused.
Oct 4, 15:05 UTC