emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Agent Portal   ? Operational
emerchantpay.com   ? Operational
FTP server   ? Operational
Analysis backend   ? Operational
Genesis - API (PRODUCTION)   ? Operational
Genesis - web payment form (PRODUCTION)   ? Operational
Genesis - merchant console (PRODUCTION)   ? Operational
Genesis - admin console (PRODUCTION)   ? Operational
Genesis - API (STAGING)   ? Operational
Genesis - web payment form (STAGING)   ? Operational
Genesis - merchant console (STAGING)   ? Operational
Genesis - admin console (STAGING)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Jul 16, 2018

No incidents reported today.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Postmortem - Read details
Jul 9, 06:23 UTC
Resolved - Dear Merchant,

A network issue has been identified, and resolved in the last few minutes. All processing and services are now working without any issues.

We will continue active monitoring and notify you in case this is needed.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@emerchantpay.com.

Kind Regards,
emerchantpay Tech Support
Jul 9, 05:41 UTC
Investigating - Dear Merchant,

Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated.

We will keep you updated on an ongoing basis, and inform you once the issue is resolved.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@emerchantpay.com.

Kind Regards,
eMerchantpay Tech Support
Jul 9, 04:59 UTC
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Update - The release is cancelled for today. We will continue with the release next week. For any questions feel free to contact us at tech-support@emerchantpay.com
Jul 6, 14:14 UTC
Completed - The scheduled maintenance has been completed.
Jul 6, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 13:10 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above. Apologize for any inconvenience caused.
Jul 6, 13:09 UTC
Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.