emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ? Operational
90 days ago
99.96 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
99.91 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
99.91 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Oct 9, 2024

No incidents reported today.

Oct 8, 2024
Genesis Gateway Platform Release - 08-10-2024
Completed - The scheduled maintenance has been completed.
Oct 8, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:43 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 8, 11:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:42 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 11:41 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Oct 8, 11:41 UTC
Oct 7, 2024
Genesis Gateway Platform Release - 07-10-2024
Completed - The scheduled maintenance has been completed.
Oct 7, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:53 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Oct 7, 09:52 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Genesis Gateway Platform Release - 04-10-2024
Completed - The scheduled maintenance has been completed.
Oct 4, 15:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 14:35 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Oct 4, 14:32 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Genesis Gateway Platform Release - 01-10-2024
Completed - The scheduled maintenance has been completed.
Oct 1, 17:39 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:55 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 1, 16:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:54 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Oct 1, 16:53 UTC
Sep 30, 2024
Genesis Gateway Platform Release - 30-09-2024
Completed - The scheduled maintenance has been completed.
Sep 30, 13:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:52 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 30, 11:50 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Genesis Gateway Platform Release - 25-09-2024
Completed - The scheduled maintenance has been completed.
Sep 25, 09:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:03 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 25, 09:02 UTC
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