emerchantpay
All Systems Operational

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Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com
Operational
90 days ago
100.0 % uptime
Today
FTP server
Operational
90 days ago
100.0 % uptime
Today
STAGING
Operational
Genesis - admin console (STAGING)
Operational
Genesis - merchant console (STAGING)
Operational
Genesis - web payment form (STAGING)
Operational
Genesis - API (STAGING)
Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
PRODUCTION
Operational
90 days ago
99.94 % uptime
Today
Genesis - admin console (PRODUCTION)
Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION)
Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION)
Operational
90 days ago
99.88 % uptime
Today
Genesis - API (PRODUCTION)
Operational
90 days ago
99.88 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Docs.emerchantpay.com
Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
IMPORTANT: emerchantpay - Genesis Gateway Platform - Whitelisting of new IP addresses - ACTION REQUIRED Oct 14, 2021 12:00-13:00 UTC
Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team
Posted on Oct 14, 2021 - 11:58 UTC
System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Genesis Gateway Platform Release - 27-09-2023
Completed - The scheduled maintenance has been completed.
Sep 27, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:33 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 27, 14:31 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Genesis Gateway Platform Release - 21-09-2023
Completed - The scheduled maintenance has been completed.
Sep 21, 16:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:30 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 21, 15:28 UTC
Sep 20, 2023
Genesis Gateway Platform Release - 20-09-2023
Completed - The scheduled maintenance has been completed.
Sep 20, 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:41 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 20, 12:38 UTC
Sep 19, 2023
Temporary issue with transaction processing with an acquirer 19/09/2023
Resolved - This incident has been resolved.
Sep 19, 16:03 UTC
Identified - Dear Partner,

Please be advised that we are experiencing an issue affecting the processing for one of our acquirers.
Our teams are already working on resolving the problems caused by the external processor.

Once we have more information, an additional update will be sent here.
Please, accept our sincere apologies for the inconvenience.

Kind regards,
emerchantpay Technical Support Team
Sep 19, 11:31 UTC
Sep 18, 2023

No incidents reported.

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