emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ? Operational
90 days ago
99.96 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
99.91 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
99.91 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
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Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
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Genesis - merchant console (STAGING) - response time
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Genesis - admin console (STAGING) - response time
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Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024
Genesis Gateway Platform Release - 18-09-2024
Completed - The scheduled maintenance has been completed.
Sep 18, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:32 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 18, 13:31 UTC
Sep 17, 2024
Genesis Gateway Platform Release - 17-09-2024
Completed - The scheduled maintenance has been completed.
Sep 17, 12:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:56 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 17, 11:55 UTC
Sep 16, 2024
Genesis Gateway Platform Release - 16-09-2024
Completed - The scheduled maintenance has been completed.
Sep 16, 16:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:05 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 16, 16:04 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024
Resolved - This incident has been resolved.
Sep 12, 14:59 UTC
Monitoring - Dear Valued Partner,

Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed.

We are continuing to actively monitor the situation.

We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider.

For more information, please contact us at tech-support@emerchantpay.com.

Thank you for your patience on the matter.

Kind Regards,
Tech Support Team
Sep 12, 12:29 UTC
Investigating - Dear Valued Partner,

Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled.
There is no impact on transactions submitted through other acquirers.

We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal.

For more information, please contact us at tech-support@emerchantpay.com

Thank you for your patience on the matter.

Kind Regards,
Tech-Support Team
Sep 12, 06:04 UTC
Genesis Gateway Platform Release - 12-09-2024
Completed - The scheduled maintenance has been completed.
Sep 12, 14:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:05 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 12, 14:01 UTC
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024
Genesis Gateway Platform Release - 09-09-2024
Completed - The scheduled maintenance has been completed.
Sep 9, 13:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:25 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Sep 9, 12:21 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

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