emerchantpay
All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:18 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

May 17, 18:17 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 14:41 UTC
Scheduled - Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team

Oct 14, 11:58 UTC
Completed - Dear customers,

The hotfix for merchant console has been redeployed successfully, and thus all systems are fully operational.

If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team.

We’ll continue to monitor our systems closely and keep you informed as needed.

May 16, 14:35 UTC
Update - Dear customers,

During rollout, we have experienced performance issues with one database instance caused by not optimised DB queries in 2 of the gateway platform components. This issue degraded performance of both the Web Payment Form and the Gateway Switch components for a bit over 30 minutes.

The merchant console is temporarily stopped and will be immediately started once again after a hotfix being deployed right now.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

We will keep you updated on the progress here. If there are any unforeseen circumstances, we will notify you immediately.

Thank you for your continued partnership.

May 16, 13:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:51 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

May 16, 11:48 UTC
May 15, 2024

No incidents reported.

May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 18:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:34 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

May 14, 15:33 UTC
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 17:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:00 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.

May 7, 16:57 UTC
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.