Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Investigating - Dear partner,

Please be advised that a temporary external processing issue was identified at 08:40 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team
Sep 01, 2026 - 10:45 UTC

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Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com Operational
FTP server Operational
STAGING Operational
Genesis - admin console (STAGING) Operational
Genesis - merchant console (STAGING) Operational
Genesis - web payment form (STAGING) Operational
Genesis - API (STAGING) Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) Operational
PRODUCTION Operational
Genesis - admin console (PRODUCTION) Operational
Genesis - merchant console (PRODUCTION) Operational
Genesis - web payment form (PRODUCTION) Operational
Genesis - API (PRODUCTION) Operational
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) Operational
Payee (PRODUCTION) Operational
Billing API (PRODUCTION) Operational
Docs.emerchantpay.com Operational
Partner Resource Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed.
Sep 11, 12:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:05 UTC
Scheduled - On 11/09/2026 we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 11, 11:02 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 5, 11:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:41 UTC
Scheduled - On 2026-09-05, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 5, 10:40 UTC

Sep 4, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 4, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:46 UTC
Scheduled - On 2026-09-04, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 4, 08:44 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Unresolved incident: Emerchantpay - Genesis Gateway - Temporary SEPA service disruption.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

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