emerchantpay
All Systems Operational

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Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
PRODUCTION ? Operational
90 days ago
99.96 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
99.93 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
99.93 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
IMPORTANT: emerchantpay - Genesis Gateway Platform - Whitelisting of new IP addresses - ACTION REQUIRED Oct 14, 2021 12:00-13:00 UTC
Dear Partner,

As part of emerchantpay's Genesis platform improvements, we are migrating to a cloud solution and therefore, we need you to whitelist our new IP addresses for Staging and Production before we switch over.

Please whitelist the following IP addresses and expect incoming traffic from these IPs since Oct 15th to ensure that there is no disruption to service for you and your clients. Once you have whitelisted our IP’s we would be grateful if you could confirm that this is done on your end.

If you do not whitelist IP addresses then please ignore this message.

IP addresses to be whitelisted:

Staging:

- 52.208.124.201
- 52.30.134.55

Production:

- 52.49.192.214
- 34.242.204.253

If you have any questions, please do not hesitate to contact us if you have any questions.

Kind regards,
emerchantpay Tech Support team
Posted on Oct 14, 2021 - 11:58 UTC
System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
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Genesis - web payment form (PRODUCTION) - response time
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Genesis - merchant console (PRODUCTION) - response time
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Genesis - admin console (PRODUCTION) - response time
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Genesis - API (STAGING) - response time
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Genesis - web payment form (STAGING) - response time
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Genesis - merchant console (STAGING) - response time
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Genesis - admin console (STAGING) - response time
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Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Genesis Gateway Platform Release - 23-11-2023
Completed - The scheduled maintenance has been completed.
Nov 23, 12:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 12:16 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 23, 12:13 UTC
Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

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