emerchantpay - Genesis Gateway - Outage

Incident Report for emerchantpay

Resolved

Dear Partner,

We have been notified that the E-ComProcessing acquirer successfully identified and resolved the issue.

There was no financial impact for your customers and you can try re-submitting the transactions.

Please accept our apologies for the caused inconvenience.

Kind regards,
emerchantpay Tech Support

Posted Jun 05, 2020 - 10:41 UTC

Identified

Dear Partner,

We have identified that the issue is coming from the E-ComProcessing acquirer.

We have already contacted them and they are working on a resolution.

Once we receive an update, we will let you know.

Kind regards,
emerchantpay Tech Support

Posted Jun 05, 2020 - 10:25 UTC

Investigating

Dear Partner,

Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated.

We will keep you updated on an ongoing basis, and inform you once the issue is resolved.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@emerchantpay.com.

Kind Regards,
emerchantpay Tech Support

Posted Jun 05, 2020 - 10:09 UTC

This incident affected: PRODUCTION (Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).