Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Incident Report for emerchantpay

Resolved

Dear partner,

Please be advised that the temporary SEPA service disruption is now resolved.
Incident resolved, and transaction processing is back to normal.

Kind Regards,
Emerchantpay Tech Support team

Posted Sep 23, 2026 - 13:01 UTC

Investigating

Dear partner,

Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team

Posted Sep 23, 2026 - 09:21 UTC

This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).