Partial Service degradation – Resolved

Incident Report for emerchantpay

Resolved

We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
Posted Oct 02, 2026 - 10:56 UTC

Investigating

We have identified an issue resulting in the partial degradation of the transaction processing performance.

Our teams actively worked to resolve the issue.

Incident start: 2026-10-01 22:35:48.763 UTC
Incident resolved: 2026-10-01 23:26:18.649 UTC
Posted Oct 02, 2026 - 00:14 UTC
This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).